Cancellation & Refund Policy

MayaSewaCare.com
Contact Email: info@mayasewacare.com

1. Introduction

At Maya Sewa Care, we are committed to building a safe, transparent, and trustworthy crowdfunding environment. One of the most important aspects of this commitment is clarity on how cancellations and refunds work.

Crowdfunding differs from traditional e-commerce. Donations are voluntary contributions to support causes, not purchases of goods or services. However, we understand that circumstances may arise where donors wish to cancel contributions or campaign creators may need to cancel campaigns.

This document provides a comprehensive explanation of our Cancellation & Refund Policy, ensuring fairness and balance between donors, campaign creators, and the platform.

2. Scope of This Policy

This policy applies to:

• All donations made on MayaSewaCare.com.
• All campaigns hosted on the platform.
• All registered users (donors, campaign creators, and beneficiaries).

3. Nature of Donations

Donations made through Maya Sewa Care are voluntary contributions intended to support specific campaigns. Donors should carefully review campaign details before contributing. Unlike online shopping, contributions are not payments for products or guaranteed services.

4. Campaign Cancellation

A campaign may be canceled under the following circumstances:

• By the Campaign Creator

  • Before receiving the first donation.
  • Due to personal reasons, withdrawal of need, or inability to continue.

• By Maya Sewa Care (Platform)

  • If the campaign violates Terms of Service.
  • If fraud, misrepresentation, or illegal activity is detected.
  • If campaign creators fail to provide verification documents.

• Automatic Cancellation

  • If a campaign is inactive for a prolonged period.
  • If regulatory authorities require termination.

5. Donor Cancellation

Donors may request cancellation of their donation:

• Before Transaction Completion – If payment has not yet been processed, the donation can be canceled instantly.
• Within Grace Period (24–48 Hours) – Some cancellations may be allowed if the donation has not yet been transferred to the campaign wallet.
• After Transfer – Once funds are transferred to a campaign, cancellation may not be possible unless fraud or misuse is proven.

6. Refund Eligibility

Refunds are permitted under limited circumstances:

• Duplicate Transactions – If a donor accidentally donates twice.
• Technical Errors – If payment gateway errors cause incorrect charges.
• Fraudulent Campaigns – If investigations confirm that the campaign misused donor funds or misrepresented facts.
• Failed Campaigns – In rare cases where campaigns are canceled by Maya Sewa Care before funds are withdrawn.

7. Refund Process

Steps involved in refunds:

1. Request Initiation

   • Donor emails info@mayasewacare.com with transaction details.
   • Provide donation amount, date, campaign name, and payment reference.

2. Verification

   • Our Trust & Safety team verifies the request.
   • Fraud or error checks are conducted.

3. Approval/Denial

   • If approved, refund request is processed.
   • If denied, the donor receives a detailed explanation.

4. Processing Timeline

   • Refunds are initiated within 7–14 business days.
   • Actual credit depends on bank/payment gateway timelines.

8. Non-Refundable Situations

Refunds will generally not be granted in cases such as:

• Donor change of mind after campaign withdrawal of funds.
• Dissatisfaction with campaign progress or outcomes (unless fraud proven).
• Delays by campaign creator in executing promised actions.
• Voluntary contributions where campaign remains active and valid.

9. Platform Fees & Refunds

• Platform Fees: Non-refundable once donation is processed, as they cover hosting, security, and transaction services.
• Gateway Charges: Non-refundable, since these are imposed by third-party processors.
• Refund Amount: Donors may receive a refund minus applicable platform and gateway charges, unless refund is due to proven fraud.

10. Refunds to Campaign Creators

In cases where campaigns are canceled:

• Donations already disbursed must be returned to Maya Sewa Care (if fraud confirmed).
• Campaign creators are legally responsible for returning funds misused.
• Maya Sewa Care may collaborate with law enforcement if refunds are not honored.

11. International Donations

Refunds for international donors are subject to:

• Currency conversion rules.
• Cross-border transaction charges.
• Extended timelines due to banking regulations.

12. Dispute Resolution

In case of disagreements:

1. Donor and campaign creator should attempt direct resolution.
2. If unresolved, Maya Sewa Care mediates.
3. If further unresolved, disputes may escalate to regulatory authorities or legal forums.

13. Donor Responsibilities

Donors are encouraged to:

• Verify campaign authenticity before donating.
• Contribute only to causes they trust.
• Retain donation receipts for refund requests.
• Raise concerns immediately if issues arise.

14. Campaign Creator Responsibilities

Campaign creators must:

• Provide accurate and truthful campaign information.
• Use donations strictly for the stated purpose.
• Cooperate in refund requests if misuse is proven.
• Maintain transparency with donors.

15. Platform Responsibilities

Maya Sewa Care commits to:

• Investigating fraud reports promptly.
• Facilitating refunds where applicable.
• Maintaining clear communication with donors and campaign creators.
• Upholding trust and transparency.

16. Timelines

• Cancellation Requests: Acknowledged within 24 hours.
• Refund Review: 5–7 working days.
• Refund Processing: 7–14 business days.

17. Compliance with Law

Refunds and cancellations are handled in compliance with:

• Indian IT Act, 2000.
• Reserve Bank of India guidelines.
• International financial regulations (for foreign donations).

18. Fraudulent Activity

If fraudulent activity is suspected:

• Maya Sewa Care may freeze campaign funds.
• Refunds may be initiated to affected donors.
• Campaign creators may face suspension and legal action.

19. Transparency Reports

Maya Sewa Care may publish annual Refund Transparency Reports, including:

• Total refund requests.
• Number approved and denied.
• Fraud-related refunds.
• Average processing times.

20. Contact for Refunds

For cancellation and refund-related queries, contact:

Maya Sewa Care
Website: www.mayasewacare.com
Email: info@mayasewacare.com