Trust & Safety Policy

MayaSewaCare.com
Effective Date: [Insert Date]
Contact Email: info@mayasewacare.com

1. Introduction

At Maya Sewa Care, trust and safety are the cornerstones of our crowdfunding platform. We understand that donors are entrusting their hard-earned money to causes they believe in, and campaign creators rely on our platform to channel funds ethically and securely.

This Trust & Safety Policy explains how we protect our community, prevent fraud, safeguard donor contributions, and ensure campaigns are transparent and credible. Our mission is to provide a safe, reliable, and ethical environment where generosity thrives and impactful change happens.

2. Our Trust Philosophy

We believe that trust is built on three foundations:

1. Transparency – Clear communication about campaigns, fees, and policies.
2. Accountability – Holding campaign creators and the platform to ethical standards.
3. Security – Protecting donor data and contributions through robust technology.

Every campaign, donor interaction, and transaction is governed by this philosophy.

3. Campaign Verification

To maintain platform integrity:

• Identity Checks: Campaign creators may be required to provide government-issued ID, bank details, and supporting documents.
• Campaign Review: Our team reviews each campaign for accuracy, legitimacy, and compliance with guidelines.
• Proof of Cause: Supporting documents (medical records, NGO registration certificates, project proposals) may be requested.
• Ongoing Monitoring: Campaigns are periodically reviewed to detect inconsistencies or suspicious activity.

Campaigns failing verification may be suspended or removed.

4. Secure Donations

Donors deserve full confidence when contributing. To ensure security:

• Encryption: All transactions use SSL/TLS encryption.
• Trusted Gateways: Donations are processed only through PCI-DSS compliant payment providers.
• Fraud Checks: Real-time monitoring for unusual activity or duplicate transactions.
• Confirmation Receipts: Donors receive immediate confirmation and receipts.

5. Fraud Prevention and Monitoring

We employ multiple layers of protection against fraud:

• Automated Detection Systems: Algorithms scan for suspicious donation patterns, rapid fund withdrawals, or unusual activity.
• Manual Review: Our safety team investigates flagged campaigns.
• Whistleblower Support: Donors and users can report suspicious campaigns at info@mayasewacare.com.
• Partnerships: We collaborate with financial institutions, regulators, and cybercrime units when necessary.

Fraudulent activity may lead to campaign suspension, fund freezing, and legal action.

6. Donor Protection

Donors are the backbone of our community. We safeguard them through:

• Transparency in Campaigns: Clear details on purpose, goals, and use of funds.
• Mandatory Updates: Campaign creators are encouraged to share progress with supporters.
• Refund Mechanisms: Where campaigns are proven fraudulent or funds misused, refunds may be initiated (subject to laws and policies).
• Privacy Protection: Donor data is never sold; donors may contribute anonymously if they wish.

7. Prohibited Activities

To protect the platform, the following campaigns are prohibited:

• Illegal activities, money laundering, or fraud.
• Terrorism financing or extremist propaganda.
• Hate speech, discrimination, or violent content.
• Adult content, gambling, or weapon-related fundraising.
• Misrepresentation of personal crises or fabricated emergencies.
• Multi-level marketing (MLM) or pyramid schemes.

Violators may face permanent bans and legal reporting.

8. Transparency and Accountability

Maya Sewa Care upholds transparency by:

• Clearly displaying platform and processing fees.
• Providing campaign creators with dashboards for reporting funds received.
• Encouraging accountability through donor updates, media uploads, and proof of fund use.
• Publicly removing or flagging campaigns that violate rules.

9. Safety in Emergencies

During disasters or emergencies (natural disasters, pandemics, accidents):

• We fast-track review of verified campaigns.
• Special fraud-prevention checks are applied to prevent exploitation.
• Collaborations with NGOs ensure proper channeling of relief funds.

10. Data Privacy and Security

Trust also means safeguarding personal data. We:

• Collect minimal personal data necessary for platform use.
• Store data on secure servers with access controls.
• Encrypt sensitive data such as financial information.
• Comply with GDPR, CCPA, and Indian IT Act requirements.

See our full Privacy Policy for details.

11. Reporting and Redressal

We encourage users to report suspicious or unsafe activity.

• How to Report: Email info@mayasewacare.com with campaign details, transaction IDs, and supporting evidence.
• Response Time: Reports are acknowledged within 24 hours; investigations may take longer depending on complexity.
• Redressal: Actions may include campaign suspension, refunds, or escalation to law enforcement.

12. User Responsibilities

Trust is a shared responsibility. We expect users to:

• Provide truthful information when creating campaigns.
• Donate responsibly and review campaigns before contributing.
• Refrain from abusive or harmful behavior on the platform.
• Respect privacy and consent when sharing content.

13. Community Guidelines

Our community guidelines promote:

• Respectful communication among donors and campaign creators.
• Positive collaboration and constructive feedback.
• Zero tolerance for harassment, threats, or discrimination.

14. Dispute Resolution

In cases of disputes between donors and campaign creators:

1. We encourage direct communication first.
2. If unresolved, Maya Sewa Care’s Trust & Safety team mediates.
3. Escalations may involve refunds, account suspension, or referral to authorities.

15. Transparency Reports

To maintain accountability, Maya Sewa Care may publish periodic Trust & Safety Transparency Reports highlighting:

• Number of campaigns reviewed.
• Fraudulent campaigns removed.
• Refunds initiated.
• Community reports received and resolved.

16. Continuous Improvement

Trust & Safety is an evolving mission. We continuously:

• Upgrade fraud detection systems.
• Train staff in cybersecurity and fraud awareness.
• Incorporate feedback from donors and campaign creators.
• Adopt global best practices in digital fundraising.

17. Global Standards and Compliance

Maya Sewa Care aligns with:

• AML/KYC regulations to prevent money laundering.
• GDPR & CCPA for privacy compliance.
• Charitable fundraising laws in India and abroad.

18. Education and Awareness

We empower our users with knowledge:

• Blogs and guides on safe fundraising.
• Tips for donors on how to evaluate campaigns.
• Resources for campaign creators on building credibility.

19. Enforcement

Violations of this policy may result in:

• Warnings and education.
• Campaign suspension or removal.
• Account termination.
• Legal reporting to enforcement agencies.

20. Contact Us

For questions, reports, or safety concerns, contact:

Maya Sewa Care
Website: www.mayasewacare.com
Email: info@mayasewacare.com

21. Closing Commitment

At Maya Sewa Care, Trust is our Promise, and Safety is our Priority.

We are dedicated to protecting donors, empowering campaign creators, and nurturing a culture of transparency and responsibility. Together, we can build a safe and impactful community where every contribution brings hope and every campaign drives change.