Privacy

mayasewacare.com | Crowdfunding Powered By: mayasewacare

PRIVACY POLICY
MayaSewaCare.com

Contact Email: info@mayasewacare.com

1. Introduction

Maya Sewa Care (“MayaSewaCare.com,” “we,” “our,” “us”) values your trust. This Privacy Policy explains how we collect, use, process, and protect your personal information when you use our crowdfunding platform, services, websites, and applications (collectively, the “Services”).

We are committed to protecting your privacy and ensuring that your personal data is handled responsibly in compliance with applicable laws, including but not limited to:

  • General Data Protection Regulation (GDPR) (EU/EEA users)
  • California Consumer Privacy Act (CCPA) (California residents)
  • Information Technology Act, 2000 and Rules (India)
  • Other applicable international data protection laws

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of our Services.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

  • Visitors of www.mayasewacare.com
  • Registered account holders (Campaign Creators, Donors, Supporters, Volunteers)
  • Third-party service providers who process data on our behalf
  • All interactions via email, social media, or customer support channels

It does not apply to third-party websites or services linked to or from our Services. We encourage you to review their policies separately.

3. Information We Collect

We collect different types of information to provide, improve, and secure our Services.

3.1 Information You Provide Directly

  • Account Information: Name, email address, phone number, postal address, password, date of birth, identity documents (if required).
  • Campaign Information: Campaign title, description, financial goals, media uploads, updates, bank details, legal documents.
  • Donation Information: Name, email, payment method, billing address, contribution amount.
  • Communications: Emails, customer support messages, survey responses, chat interactions.

3.2 Information Collected Automatically

  • Device Information: IP address, browser type, operating system, language preference, device identifiers.
  • Usage Data: Log files, session duration, pages viewed, referral links, campaign interactions.
  • Cookies & Tracking Technologies: See Section 10 for detailed cookie policy.

3.3 Information from Third Parties

  • Payment processors (for donation confirmation).
  • Identity verification partners (for KYC/AML compliance).
  • Marketing platforms (to deliver advertisements or analytics).
  • Social media services (if you log in via Google, Facebook, etc.).

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 To Provide Services

  • Register and manage user accounts.
  • Enable campaign creation, donations, and updates.
  • Process and confirm payments.
  • Deliver requested features (e.g., campaign updates).

4.2 To Improve Services

  • Analyze usage data to enhance website performance.
  • Conduct research, surveys, and user testing.
  • Personalize user experience and recommendations.

4.3 For Security and Compliance

  • Verify identities for fraud prevention.
  • Comply with legal obligations, taxation, and reporting.
  • Enforce our Terms of Service and investigate violations.

4.4 For Marketing and Communication

  • Send newsletters, promotions, and updates (with opt-out option).
  • Notify users of new campaigns, features, and events.
  • Conduct targeted advertising (if you consent).

5. Legal Basis for Processing (GDPR)

For users in the EU/EEA, we rely on the following legal bases:

  • Consent: For email marketing, cookies, and certain voluntary disclosures.
  • Contractual Necessity: To fulfill obligations under Terms of Service.
  • Legal Obligation: To comply with laws, AML/KYC requirements.
  • Legitimate Interests: For fraud prevention, analytics, improving Services.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

  • Account Data: Retained until you request deletion or your account is closed.
  • Campaign Data: Retained for compliance, reporting, and audit purposes.
  • Payment Data: Retained per financial regulations (typically 7 years).
  • Communications: Retained as long as necessary for dispute resolution.

7. Sharing of Information

We do not sell your personal data. However, we may share information with:

  • Payment Processors: To process donations and payouts.
  • Service Providers: Cloud storage, analytics, customer support vendors.
  • Compliance Authorities: Government, regulators, tax authorities.
  • Legal Requests: Courts, law enforcement if legally required.
  • Corporate Transfers: In case of merger, acquisition, or restructuring.

We ensure all third parties comply with strict confidentiality and data protection standards.

8. International Data Transfers

If you access our Services outside of India, your data may be transferred to and processed in jurisdictions with different data protection laws. We use safeguards such as:

  • Standard Contractual Clauses (SCCs) under GDPR.
  • Binding Corporate Rules.
  • Secure encryption protocols.

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Right of Access: Request copies of your data.
  • Right to Rectification: Correct inaccurate or incomplete information.
  • Right to Erasure: Request deletion (“right to be forgotten”).
  • Right to Restriction: Limit processing of your data.
  • Right to Data Portability: Transfer your data to another provider.
  • Right to Object: Object to processing for marketing or profiling.
  • Right to Withdraw Consent: Revoke consent at any time.
  • CCPA Rights (California Residents): Right to opt out of “sale” of personal data (we do not sell).

You may exercise these rights by contacting us at info@mayasewacare.com.

10. Cookies and Tracking

We use cookies and tracking technologies to:

  • Enable core site functionality (login, donations).
  • Analyze traffic and usage patterns.
  • Provide personalized content and advertisements.

Types of cookies:

  • Strictly Necessary Cookies – Required for basic functionality.
  • Performance Cookies – Track website performance.
  • Functional Cookies – Remember user preferences.
  • Targeting Cookies – Deliver relevant ads.

You can manage cookie preferences in your browser settings.

11. Security Measures

We implement appropriate technical and organizational safeguards, including:

  • Data encryption (SSL/TLS)
  • Firewalls and intrusion detection
  • Secure payment gateways (PCI-DSS compliant)
  • Access controls and employee training

Despite our efforts, no system is 100% secure. Users acknowledge the risk inherent in online services.

12. Children’s Privacy

Our Services are not directed to children under the age of 13 (or under 16 in certain jurisdictions). We do not knowingly collect information from minors. If you believe a child has provided data, please contact us at info@mayasewacare.com.

13. Marketing Communications

  • Users may opt in to newsletters, campaign alerts, and promotional emails.
  • You can unsubscribe at any time by clicking the “unsubscribe” link or contacting us.
  • We may still send transactional emails (donation receipts, security alerts).

14. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

15. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or business practices. The “Effective Date” at the top indicates the latest revision.

Users will be notified of significant changes via email or prominent notice on the website.

16. Dispute Resolution

If you have concerns about this Privacy Policy:

  1. Contact us at info@mayasewacare.com for resolution.
  2. If unresolved, you may escalate to relevant data protection authorities in your jurisdiction.
  3. Disputes will be governed by the laws of [Insert Jurisdiction].

17. Contact Information

If you have any questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact:

Maya Sewa Care
Website: www.mayasewacare.com
Email: info@mayasewacare.com

Acknowledgment:
By using MayaSewaCare.com, you confirm that you have read, understood, and agreed to this Privacy Policy.